General Terms of Sale

Online payment for RhinoTenders.com services

Last updated: March 2026

1. Preamble

The following general terms of sale govern all online transactions established on the RhinoTenders.com website, operated by SARL Merid Technology. Any payment made on this site implies the unconditional and irrevocable acceptance of these terms by the customer.

2. Subject

This contract is a distance contract whose purpose is to define the rights and obligations of the parties in the context of payment for the services of SARL Merid Technology on the Internet, through its online site RhinoTenders.com.

3. Product / Service

The customer will be able to make the payment for their subscription to the services of SARL Merid Technology on the RhinoTenders.com website, according to the plans offered on the platform's Pricing page.

4. Payment Process

The customer is invited to pay by clicking the payment button provided via the RhinoTenders.com website.

Once on the electronic payment page, the customer checks the displayed information and follows the transaction steps. The customer can cancel their transaction at any time during the payment process before its validation.

During payment, the customer will need to enter their payment card number (CIB), expiry date and CVV2 (cryptogram). After this step and verification of all information, the customer confirms their transaction by clicking the "Pay" button.

The customer will need to authenticate through a 3D Secure authentication mechanism. They will be asked to authenticate via a password previously provided by their bank.

5. Price / Amount

The amount to be paid is the one mentioned on the payment confirmation page, corresponding to the subscription plan chosen by the customer. All transactions are denominated in Algerian Dinars (DZD), inclusive of taxes.

6. Payment Method

The customer guarantees that the card used provides access to sufficient funds to cover the payment of the transaction.

In order to limit the risk of fraud and thus protect the interests of its customers, the RhinoTenders.com website sometimes performs checks on the validity of payments made by bank card.

Payment by bank card (CIB/EDAHABIA) is secured by the SATIM online payment service. During the payment operation, the customer is automatically connected to the secure server of the SATIM platform. Banking data, protected by SSL encryption, does not pass through RhinoTenders' systems and is therefore not retained by them.

For payment by bank card, the provisions relating to the fraudulent use of the payment instrument provided for in the agreements concluded between the cardholder and the card issuer apply.

7. Data Confidentiality

The information requested from the customer is necessary for processing the payment and is treated in a strictly confidential manner. The customer has the right of access and rectification regarding the data concerning them, in accordance with applicable legislation.

8. Payment Processing

The electronic payment made from the RhinoTenders.com website will be processed immediately after confirmation of the transaction by SATIM. The RhinoTenders customer account will then be activated according to the subscribed plan.

9. Claims

The customer may submit a claim to SARL Merid Technology exclusively by email by writing to contact@rhinotenders.com. Their request will be analysed and a response will be provided as soon as possible.

10. Proof of Transactions

At the end of each transaction, the customer receives a payment receipt by email and on the platform. This receipt, after verification of its authenticity by RhinoTenders, will serve as proof for any transaction proof requirement.

The customer's bank statement may also constitute proof of transactions carried out.

Transaction data is recorded on the SATIM platform on behalf of SARL Merid Technology and may serve as proof if necessary.

11. Transaction Security

Information related to the customer and their transactions on the RhinoTenders.com website will remain strictly confidential. All transactions are secured by the implementation of the most recent encryption technologies, in particular the SSL/TLS data exchange protocol.

12. Refunds

In case of double payment or proven technical error, the customer may request a refund by contacting support at contact@rhinotenders.com.

Except in cases of technical error, subscriptions that have been purchased and paid for are non-refundable. The customer retains access to the services until the end of the current subscription period.

13. Sanctions for Non-Compliance

In case of non-compliance by a customer with these general terms of sale, SARL Merid Technology reserves the right, without compensation or notice, to refuse all or part of the service in the future, without prejudice to the various common law actions that may be open to it.

14. Duration of General Terms

The general terms come into force upon their acceptance by the customer and are valid until the payment is processed on the customer's RhinoTenders account.

15. Applicable Law

These general terms of sale are subject to Algerian law. Any dispute relating to their interpretation and/or execution falls under the exclusive jurisdiction of the competent Algerian courts in the jurisdiction of the registered office of SARL Merid Technology.

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